Shipping policy
Thank you for shopping with Aura Mode Studio. This Shipping Policy explains how we process and deliver orders placed through https://auramodestudio.com .
Order Processing
Orders are processed after payment has been successfully authorized. Orders placed on weekends or public holidays may begin processing on the next business day.
Processing time is separate from delivery time. If additional information is required to confirm your payment, shipping address, product compatibility, or order details, processing may be paused until we receive your response.
Shipping Destinations
We ship to the countries and regions available in the country selector and at checkout. If a destination is not available at checkout, we are currently unable to ship there.
Some products may have destination-specific restrictions because of voltage, plug type, certification, carrier limitations, or local regulations. Please review the product page carefully and select the correct product version for your destination before placing an order.
Shipping Costs and Free Shipping
Orders with a merchandise subtotal of $90 USD or more qualify for free standard shipping. Eligibility is calculated after applicable discounts and before taxes, unless a different promotion is clearly stated.
Any available shipping methods and charges will be displayed at checkout before you complete your purchase. Expedited or optional delivery services, when available, may require an additional fee.
Estimated Delivery
Estimated delivery dates or delivery ranges may be shown at checkout, on the product page, in your order confirmation, or in your shipping confirmation. Delivery estimates are provided in good faith but are not guaranteed delivery dates.
Delivery may be affected by carrier capacity, customs processing, weather, public holidays, remote-area service, incorrect address information, security checks, or other events outside our reasonable control.
For orders shipped to the European Union, European Economic Area, or United Kingdom, unless a different delivery period is expressly agreed with you, we will deliver without undue delay and no later than 30 days after the order is accepted.
Order Tracking
When tracking is available, we will send a shipping confirmation email containing the tracking number or tracking link. Tracking information can take time to update after the carrier receives the package.
If your tracking information has not updated for an extended period, please contact us at support@auramodestudio.com with your order number.
Shipping Address
Please review your shipping address carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address, including apartment, unit, building, postal code, and contact information where applicable.
If you need to request an address change, contact us immediately at support@auramodestudio.com . We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.
If a package is returned because the address supplied at checkout was incorrect or incomplete, additional shipping charges may apply before the order can be sent again, where permitted by law.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout clearly states that these charges are included, they are the customer’s responsibility.
Customs authorities may delay, inspect, or request additional information for an international shipment. Aura Mode Studio does not control customs processing times or charges imposed by government authorities.
Split Shipments
Items from the same order may occasionally be shipped separately because of product availability, package size, or fulfillment location. When this happens, you may receive more than one tracking number.
You will not be charged additional standard shipping fees solely because we divide an order into multiple shipments.
Delayed or Missing Orders
If an order has not arrived within the estimated delivery period, please:
- Review the tracking information and delivery status;
- Check the delivery address in your order confirmation;
- Check with household members, neighbors, reception desks, mailrooms, or local collection points; and
- Contact us at support@auramodestudio.com with your order number.
We will review the shipment and, where appropriate, open an investigation with the carrier. If the package is confirmed lost or cannot be delivered, we will provide an appropriate remedy, which may include a replacement or refund, subject to the circumstances and applicable law.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please check the delivery location, household members, neighbors, reception area, mailroom, and any carrier photograph or delivery note.
Contact us promptly if the package remains missing. We will assist with a carrier investigation where available. Any remedy will depend on the investigation results and applicable consumer law.
Damaged Packages or Incorrect Items
Please inspect your order when it arrives. If the package or product is damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at support@auramodestudio.com .
Please include your order number and clear photographs or videos of the outer packaging, shipping label, product, accessories, and damage or error. Keep the packaging until we have reviewed your request.
We will work with you on an appropriate solution in accordance with our Return & Refund Policy and applicable law.
Refused and Unclaimed Packages
Please contact us before refusing a delivery. Packages refused or left unclaimed without prior authorization may be returned to the sender. Where permitted by law, actual return shipping, customs, carrier, or handling charges may be deducted from a refund.
This does not limit your rights for goods that are damaged, defective, unsafe, misdescribed, incorrect, or otherwise protected by applicable consumer law.
Contact Us
For shipping or delivery questions, contact:
Aura Mode Studio
Email: support@auramodestudio.com
Website: https://auramodestudio.com