Refund policy

At Aura Mode Studio, we want you to feel confident about your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return under our voluntary 30-day return policy, the item must be:

• In the same condition in which you received it;
• Unused and free from damage caused after delivery;
• Returned with all original accessories, manuals, tags, and components;
• Returned in its original packaging whenever reasonably possible; and
• Accompanied by your order number, receipt, or other proof of purchase.

We reserve the right to refuse a return or reduce the refund amount if an item is returned incomplete, used beyond what is reasonably necessary to inspect it, or damaged after delivery.

How to Request a Return

Before sending anything back, please email us at support@auramodestudio.com within 30 days of receiving your order.

Please include:

• Your full name;
• Your order number;
• The item you wish to return;
• The reason for the return; and
• Photos or videos if the item is damaged, defective, or incorrect.

If your return request is approved, we will provide the return address and instructions for sending your item back. Do not send a return before receiving approval and return instructions from us. Items returned without prior authorization may not be accepted.

Do not send returns to an address shown on the original shipping package unless our customer support team specifically instructs you to do so.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs and for ensuring that the package reaches the return location safely.

If the item is damaged, defective, or incorrect when delivered, Aura Mode Studio will provide an appropriate solution and, when a return is required, cover reasonable return shipping costs in accordance with applicable law.

Original shipping charges are not refundable unless the item was damaged, defective, incorrect, or a refund of those charges is required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, missing parts, or different from what you ordered, contact us promptly at support@auramodestudio.com .

Please provide your order number and clear photos or videos showing the issue. We will review the information and work with you on an appropriate remedy, which may include replacement parts, a replacement product, repair, a price adjustment, or a refund, depending on the circumstances and applicable law.

Non-Returnable Items

The following items generally cannot be returned under our voluntary return policy:

• Gift cards;
• Custom-made or personalized products;
• Items that have been misused, altered, modified, or damaged after delivery;
• Items returned without required components or accessories; and
• Items clearly identified as final sale before purchase, where permitted by law.

Promotional or discounted products are not automatically final sale. Unless clearly identified otherwise before purchase, they remain eligible under this policy.

These exclusions do not limit any rights you may have for damaged, defective, unsafe, misdescribed, or incorrect goods under applicable consumer law.

Exchanges and Replacements

To request an exchange or replacement, contact us at support@auramodestudio.com . We will review your request and provide instructions.

For a standard change-of-mind exchange, the fastest option may be to return the original item after approval and place a separate order once the return has been accepted.

European Union and European Economic Area Customers

If your order is shipped to the European Union or European Economic Area, you may have the legal right to withdraw from your online purchase within 14 days after receiving the goods, without giving a reason, subject to applicable exceptions.

To exercise this right, email support@auramodestudio.com with a clear statement that you wish to withdraw from the purchase. Please include your name, order number, item details, and delivery date. We will then provide return instructions and the appropriate return address.

For a withdrawal based solely on a change of mind, you are generally responsible for the direct cost of returning the goods unless we agree otherwise or applicable law requires us to cover that cost.

You may inspect the goods as you would in a physical store, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Nothing in this policy limits your statutory rights regarding goods that are faulty, damaged, unsafe, misdescribed, or not in conformity with your order.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank, card provider, or payment service may require additional time to process and post the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at support@auramodestudio.com .

Contact Us

For return, exchange, or refund questions, contact:

Aura Mode Studio
Email: support@auramodestudio.com
Website:  https://auramodestudio.com